Expectations: why you need them with your team.

This week I want to start off by asking you to think back to the last time you ordered a meal at a café or restaurant. Normally the situation plays out like this: a waiter comes over and asks what you would like to order, in return you clearly outline what you would like, “I’ll have the eggs benedict with a side of bacon, and a long black please”. Nine times out of ten the waiter returns with your order exactly as you requested. Now I want you to imagine what it would be like if you walked into said café and assumed the waiter knew your order, (or your expectations in the case of today’s blog).


You’re probably thinking, “Amy, I would never walk into a café and not tell the waiter my order” and that there is exactly my point. We have no problems in making a clear order with a waiter yet somehow we completely forget this important bit of communication when it comes to leading a team. Failing to have clear expectations with your team can lead to a multitude of challenges when it comes to leading a successful team and a lot of these challenges can all be traced back to both yourself and your team being unclear about expectations. You might think that your expectations do not need to be shared with your team because it's 'common sense', but here’s the thing about common sense, it’s becoming less ‘common’, as well as the fact that what’s common sense to you through the eyes of a leader or business owner is not common sense to someone who works for you.


So, have you had a recent conversation with your team about the expectations you have for them, and furthermore, do you know what your team expects from you as their leader? If your answer is “No”, then continue to read and let the below encourage you to do so. If the answer is “Yes”, please still read it and let it be a refresher.



1. Stop Assuming and Start Communicating

How many times have you said to your team, or heard from your leader, “I assumed you would know..” or “I expected you to know…”.


We need to stop assuming that our team know what is expected of them if we have never had this conversation with them. And no, I’m not talking about that contract in the filing cabinet that they signed when they started working for you (whilst that legal document is very important on it’s own right). I’m talking about the day-to-day stuff; from the way they show up to the workplace, to the actions that need to be done daily, the way they interact with clients/customers and their team, etc, etc.


2. Write a List of Expectations

I’ve found the reason why we struggle to implement expectations is because we’re not actually sure how to word what we expect from our team (goes back to the start of this blog when I talk about what we see as ‘common sense’). If you’re unsure what expectations you have for you team then I suggest you write a list of what you do not want your team to do and work backwards.


For example, you might not want your team to be at work late, therefore your expectation could sound something like, "I expect that everyone is job ready at their start time of 8am. If you like to make yourself a cuppa and chat to everyone before you start work that's fine by me, just make sure you come into work around 7:45am so that you can still do this and be ready for work at 8am".


3. How You Present This Is Key

Once you have established your list of expectations it’s time to share it with your team. This is best done in a team meeting to begin with, then follow up with everyone individually in their next one-on-one. The reason why it’s important to follow up individually is it gives your team members to ask you any questions that they may not have felt confident enough to raise in the team meeting.


When sharing your expectations with your team PLEASE DO NOT LECTURE THEM. Your tone, the words you use and your body language are what makes the difference between “Woah, our boss is a controlling and we’re not allowed to have any fun in the workplace” and “Ok cool. Now I have a clear understanding of what my job entails”.



4. Be Open to Receiving Feedback

Once you’ve shared your expectations with your team ask them if they have any questions or feedback around what you’ve just shared. Even better, go one step further and ask what it is they expect from you as their leader. The first time you ask this question you might hear the crickets chirping and that’s normal. Encourage them to take their time and come back to you later, even share with them the method of starting with what they do not want and working back.



5. Consistency in Communication

After the team meeting and one-on-one's it’s all about you as the leader keeping things consistent and keeping the communication lines open. When that one out of ten chance of the waiter messing up our order happens we are able to talk to them about rectifying it as we know we clearly explained our order (expectations). The same goes in the workplace; when we have laid the foundation of clear expectations with our team and someone is failing to meet those expectations it removes some of the fear surrounding ‘performance conversations’, as we know we have made it clear what we expect of them, and we can refer back to this in our conversation with them.



There you have it, my top 5 tips on how to create and implement your expectations with your team.


Now off you go and put this into action.


READ MORE

By Amy Willis June 11, 2025
Has honesty gotten in the way of accountability? Last week, I had a chance encounter with a business owner while buying something in his store. We got chatting about leadership after he asked what I did for a living, and halfway through the conversation, we landed on communication. He proudly shared how honest his team is with him, even offering an example: “If someone’s had a big night on Saturday,” he said, “they’ll message me on Sunday morning and ask to push their shift back. I’d rather they be honest than lie. It’s all good.” He meant it, too. He wasn’t annoyed — he was proud. And to be fair, also realistic about what life looks like for many of his younger employees. It reminded me of a moment, years ago, when I was leading a team and got a call on a Sunday morning. One of my staff told me she had food poisoning and couldn’t make her shift. My spidey senses were tingling — but hey, food poisoning happens. Who was I to question it? Then Monday rolled around… and so did the “Nite Life” photos. There she was, front and centre in a Saturday night club pic. Clearly not food poisoning — just a hangover and a sick day to recover. So here’s my question to you: Do you want your team to be honest with you? I know — it’s a nuanced question. And like most of my newsletters, I’m not here to give answers, but to nudge you to think differently. Here’s what I’ve been reflecting on: Honesty is a double-edged sword. It can sound like: “I’m overwhelmed and don’t think I’m doing a good job.” “I find our team meetings pointless and I tune out.” “I’m not motivated by the way this role is structured.” “I went out last night, I’m hungover, and I need to start a bit later.” And while every one of those may be true, here’s the real kicker: What happens to accountability when we blur the line between honesty and obligation? If someone can repeatedly shift their responsibilities around because “at least they’re honest about it,” are we unconsciously lowering the bar? Are we accidentally building workplaces where honesty becomes a free pass — instead of a foundation for growth? So what does a healthy, honest culture actually require? A team member who’s willing to speak up with truth — even when it’s uncomfortable. A leader who responds with trust — and expects responsibility in return. And a culture that still holds people accountable when trust is broken. A real life example where honesty meets accountability: This week, one of my sons received his first-ever detention. He hadn’t handed in his maths homework — not once, not twice, but three out of four times. And while he’s a good kid and owned up to it (no “the dog ate it” excuses), the school still issued a detention. And you know what? I respect that. Because actions — even honest ones — still come with consequences. That’s the lesson I want him to learn: Being honest doesn’t make you exempt from responsibility. And that applies at home. In schools. And absolutely in the workplace. Somewhere along the way, we moved from “Leave your home life at the door” to “Bring your whole self to work”. And I’ll be the first one to raise my hand and say I have encouraged the latter. But has that pendulum swung too far? Have we started encouraging people to use their personal life as a reason for letting go of responsibility? Have we confused “I’d rather they be honest” with “I’ll let it slide” ? Because here’s the truth: Honesty isn’t meant to lower the standard — it’s meant to clarify expectations. So when someone says, “I had a big night,” maybe the answer is: “Thanks for telling me. Let’s talk about what that means for your responsibilities.” Because honesty without accountability? That’s just tolerance. And leadership without consequences? That’s not leadership — that’s just hoping for the best. Yours in leadership, Amy
By Amy Willis June 11, 2025
Every winter, like clockwork, I disappear. I log out of all social media platforms and allow myself to disconnect from the endless scrolling. At first, it felt like rebellion. Now, it feels like restoration. My intention is always to give myself space — to dream, to create, and to think without the noise. The timeframe this takes varies each year. But I never regret it. If you’ve ever been to one of my workshops, you’ve likely heard me mention one of my favourite authors — Johann Hari. In Stolen Focus, he writes: “The truth is that we are living in an attention crisis. Our focus didn’t collapse. It was stolen.” (Seriously — if you’re a parent, this book should be required reading.) We are wired for deep thinking, slow moments, and meaningful connection. Yet we live in a world that constantly nudges us toward distraction. The endless scroll isn’t just stealing our time — it’s reprogramming our brains. From presence to fragmentation. That’s why I consciously log off in winter. To be present. To retrain my brain not to seek constant stimulation. To reduce the cognitive load. To remind myself that it’s okay to switch off. It’s a form of leadership too. Because leadership starts with self-awareness — with knowing when to lean in, and when to pull back. It’s modelling something healthier: that rest, recalibration, and offline connection are not indulgent — they’re essential. In Lost Connections, Hari reminds us that one of the greatest predictors of wellbeing isn’t productivity — it’s connection. Not digital. Real. So let me ask you: does your life allow space for that? If you’ve been feeling scattered, tired, or like your thoughts don’t even belong to you anymore… Consider this your permission slip. Switch off. Log out. Go quiet. Let winter teach you to slow down. There’s strength in stillness — and clarity in the quiet. Yours in leadership, Amy
By Amy Willis June 11, 2025
You know the feeling. You’ve finally found your rhythm at work, and then—boom—your kid wakes up sick. Again. You cancel. Reschedule. Log in from the lounge room. And somewhere in the middle of the juggle, you start to wonder: Am I unreliable? Are people sick of me being “out again”? Is this just not working anymore? No one may have said it—but that internal noise is loud. And while it’s easy to point to outdated systems (and yes, they often are outdated), this is also a moment for something else: healthy ownership . Let’s name what’s true: 👉 You’re not unreliable — you’re needed in two places at once. 👉 You’re not failing — you’re adapting in real time. 👉 You’re not alone — the data backs you up: The numbers tell the story: 📊 73% of couple families with dependants have both parents working. 📊 In single-parent families , 76% of parents are working — with no backup. 📊 Most of us don’t have a partner at home full-time, or extended family on call. Just us. Doing our best. Everywhere at once. Stats from: Australian Bureau of Statistics, 2024 But here’s the thing: It’s not just about being seen or supported. It’s also about how we lead ourselves through this. Healthy ownership sounds like this: ✅ “I’ll do what I can to support my family’s health and explore backup care if it’s accessible - but I’ll also give myself grace when things don’t go to plan.” ✅ “I’ll keep my team informed when I need to step away.” ✅ “I’ll be clear on what I can do while working from home—and honest about what I can’t.” ✅ “I’ll look at how we, as a team, can build a culture of mutual trust and backup—not burnout.” For leaders: 💡 Are you unintentionally expecting people to operate like they have full-time support at home? 💡 Do your systems help people be honest about capacity—or push them to mask it? 💡 Are you modelling what it looks like to show up with clarity and compassion—even when things don’t go to plan? The goal isn’t perfection. It’s leadership—in real life. Whether you’re managing a business, a team, or just yourself—you get to set the tone for how challenges are navigated. The systems may still be catching up—but you don’t have to wait for them to shift before you lead differently.  With winter approaching… Let’s stop pretending people can be in two places at once. Let’s stop measuring reliability by how rarely someone takes time off. And instead—let’s lead with clarity. 🧭 Know what you’re responsible for. 📣 Communicate early and honestly. 🤝 Support others the way you’d want to be supported. Whether you’re managing a business, a team, or just trying to hold it together day by day— this is leadership in real life. Yours in leadership, Amy Willis
By Amy Willis February 26, 2025
And it's making you take things way too personally.
By Amy Willis May 14, 2024
As a leadership consultant, I’m always on the lookout for real-life examples that illustrate the principles of leadership in action. The other day, I had the pleasure of watching one of my sons try out for an academy soccer team. Little did I know, the coach’s comments during the session would offer some profound insights into everyday leadership.
By Amy Willis July 6, 2023
"Adversity doesn't discriminate; it introduces us to our strength." - Unknown
By Amy Willis May 11, 2023
For every difficult conversation you put in the ‘too hard basket’ this sign gets bigger and bigger to the rest of your organisation.
By Amy Willis March 16, 2023
Last night I had the honour of speaking at Women in the Built Environment's first birthday party. My talk about 'Permission to Lead' was so well received that I wanted to share it with you all. 
By Amy Willis March 7, 2023
Embracing curiosity in the workplace - why does it matter?
By Amy Willis February 3, 2023
How giving your staff 30 minutes of your time can create positive change.